NetOps teams face challenges in maintaining production services due to outdated processes and growing infrastructures. No-code automation has the potential to address these challenges by allowing engineers to automate repetitive tasks, thereby enhancing efficiency and mitigating the risk of failures.
Outdated processes hold NetOps teams back, with manual command-line sequences and individual ad-hoc scripts still being used today. This approach becomes the standard for all engineers who are unable to see that there is a better way – one that automates a large portion of the repetitive work and allows subject matter experts to focus on solving hard problems.
NetOps teams are pushed to their limits and falling behind to maintain normal production services, consumed by remedial tasks and repetitive operations. As infrastructure grows and more mission-critical services depend on it, service requests skyrocket. Repair times increase, and the number of reported incidents climbs.